Epic Games offers a feature which can protect your Fortnite account. The name of the feature is 2FA or Two Factor Authentication. To be able to use this feature, you have to activate it first. Do you know how to activate it? If no, we will reveal it for you. Then, what can we do if the authenticator app does not work? Let’s see the information about here.
If you activate this 2FA feature, every time you sign in using your password, you will get a security code. The code that you receive is good for one use in a short period of time. The code will be sent to you via the verification method that you selected in your account settings. So, how to activate this feature?
First, you have to go to Account Settings. There, you will have to click on the Password & Security tab so that you are able to view your security settings. After that, at the bottom of the page, under the Two Factor Authentication heading, click to Enable Authenticator App or Enable Email Authentication as your two factor method. If you select to use an authenticator app for two step authentication, there are some authenticator apps that you are able to find in your mobile device app store and those are Google Authenticator, LastPass Authenticator, Microsoft Authenticator and Authy.
If you want to enable the 2FA using Authenticator App such as Authy, after you choose Password & Security from the navigation when locating 2FA, you have to scroll down until you see the section for Authenticator App. You have to click on the button which says Enable Authenticator App. Before you proceed, you will have to confirm your email address and after you confirm, go back to the previous screen and click the blue button which says that I Have Verified My Email.
The next screen will prompt you to permit your authenticator app. You can do this manually by entering a code or capturing a QR code. To capture the QR code, launch the Authenticator app and in this case is Authy and then click the plus icon to add an account and then click on Scan QR code. When your camera opens, you need to hold your device up to the PC to scan Epic Games QR code. After it is captured, Authy will bring you to name the account and then click Done. The Authy app on your smartphone will generates a one time 2FA code.
Now, you have to go back to the Security page of your Epic Games account and insert the code which is produced by Authy in the entry field under the Sign In With Your Security Code. After that, you have to click the blue button which says Activate.
What can we do if it does not work? You are able to try to restart your device. Or, you can also try to uninstall the app and then reinstall it. You also have to make sure that everything is done based on the procedure. If you did some trials of fixing the app but it does not fix the issue, you are able to ask to other Fortnite players in a forum such as Reddit. Hopefully, they will help you to fix the issue based on their experience and knowledge.