When you make a purchase from Epic Games Store of Fortnite Item Shop, then, you get the message that says ‘com.epicgames.purchase.purchasing disabled’. We guess that you are automatically worried about it and you think Epic Games has blocked your account, don’t you?
Here, we suggest you to not worry about the message due to there are any ways to fix this issue. Then, how to fix it?
How to Fix Fortnite says ‘com.epicgames.purchase.purchasing disabled’
Generally, if you receive an error message that informs you about purchasing disable and you’ve been blocked from making purchases, the effective and efficient solution that you can do is to wait for 24 hours then you can try again to fix the problem. Somehow, if you still get the error message 24 hours after your last transaction, you surely can send a message to Epic Games support through this link here.
Apart from the solution above, if you get the error purchasing message, you can also take some solutions to fix the error message of ‘com.epicgames.purchase.purchasing disabled’. Here’s how to fix the error message by following some solutions below!
Solution 1: Close Fortnite and Relaunch
Sometimes, the error payment can be caused by something going wrong on the server or the game lag. Well, the primary way that you can try is to quit the Fortnite for a while. Once you’ve closed the game, you can relaunch Fortnite back and try to make a purchase again. Make sure to check if the issue is still there.
Solution 2: Change Matchmaking Region
Being an online multiplayer of Fortnite definitely allows you to change your settings for the Matchmaking region. However, this way not only effectively helps with combating high ping but also can be used to fix something error payment in FOrtnite. To change the Matchmaking region, take some steps below!
- First launch the Fortnite and choose Menu.
- After that, you can choose Settings from the options.
- Then, you can open the Game tab.
- Here, you need to scroll down to look for the Matchmaking region option.
- You can use the Right-left arrow button to change the region to the lower or lowest possible ping.
- Last, close the Settings and try to make a purchase again.
Solution 3: Try Making the Purchase on MObile
If you make a purchase using a PC, you can try to make a purchase by using a mobile phone. However, there are many users who reported that they can make a purchase when you take the payment method through the mobile version. As a solution, you can try to launch Fortnite on your mobile phone. Then, try to make the purchase to Fortnite Shop or Epic Games Store on it.
Solution 4: Try to Check your Account
If you consistently make a purchase using a single credit card or account, the big possibility is caused as Epic Games want to secure your account from any unwanted transaction. In this case, Epic Games probably have blocked your account for security reasons. If you get it, there is no only option except waiting for a few days or a week before making more purchases in Fortnite.
Solution 5: Update the Launcher
Something went wrong including an payment issue can also be caused as the launcher is out of date. That’s not hard to update the launcher to the latest because the problem is on the developer side. Then, Epic Games will immediately release an update soon and fix the issue. Here, ensure that you have downloaded the latest version of the launcher. Then, check if the way resolves the problem or not.
Solution 6: Change the Payment Method Option
If Epic Games really have blocked your payment because of consistently using a single credit card to make the payment, you definitely can try to change the payment methods. Fortnite supports other payment methods such as prepaid cards, PayPal and many more. Here, you can try making a payment using alternate methods and you can see if it resolves the error.
Solution 7: Turn Antivirus or Adblocker Off
Installing the Ad Blocker on your PC absolutely prevents annoying pop-up ads but you have to know that the Adblocker may interfere with Fortnite as well. Here, the Adblocker probably blocks any suspicious actions to secure the user but it also blocks genuine requests which cause the ‘com.epicgames.purchase.purchasing disabled’ message appears. If you already installed the AdBlocker on your Pc, try to disable it.
So as with antivirus and firewalls that can block any request, the payment included. Apart from disabling the AdBlocker, you can also have to disable antivirus by right-clicking on the Antivirus icon on the taskbar and choosing Quit. If your antivirus is the main issue, switch to a gaming-friendly antivirus software such as Bitdefender.
Here’s how to disable Windows Defender Firewall:
- First, type Firewall in the Search bar.
- Then, Open Firewall and Network Protection.
- Choose your active network in the Settings.
- Here, you can disable the Windows Defender Firewall.
- Close Fortnite if running and relaunch.
- Last, you can try making a purchase and see if the payment works again.
Solution 8: Reinstall Fortnite
The final solution if all ways above cannot solve your problem is to reinstall Fortnite. If you still receive the error of ‘com.epicgames.purchase.purchasing disabled’, you actually can try to reinstall Fortnite. It means that you need to uninstall Fortnite first. However, uninstalling and reinstalling the game app mostly will fix any issues with the installation files in the system. So, follow the ways to reinstall Fortnite below!
- First of all, go to the Control Panel.
- Then, go to Program and Features and choose the Uninstall option.
- Choose Fortnite and click the Uninstall option on.
- Here, you can reinstall Fortnite by downloading it first from the official site of Epic Games. Then, install it on your platform that you often use to play Fortnite.
You can also completely remove Fortnite including all registry entries and all files, here we suggest you to try using IOBit Uninstaller.
For more information, the ‘com.epicgames.purchase.purchasing disabled‘, often occurs if the payment processing company blocks the card from making any purchases to secure the used from unwanted things.